Shipping policy

🚚 Shipping Policy

[ Shuntia Symonette ] is committed to getting your skincare products to you quickly, safely, and affordably. Please read our shipping policy for details on delivery timelines, costs, and more.


📦 Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order is placed and another when your order ships, including tracking information.


🌍 Shipping Options & Rates

Domestic Shipping (within [Your Country])

  • Standard Shipping (2–4 business days)

  • Express Shipping (1–3 business days) 

International Shipping

  • We currently ship to selected countries.

  • Shipping costs and delivery times vary based on destination.

  • Customs duties and import taxes may apply and are the responsibility of the customer.


📫 Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this to follow your package’s progress directly with the carrier.


📍 Shipping Delays

We are not responsible for delays due to:

  • Carrier issues

  • Weather disruptions

  • Customs processing (for international orders)

If your package is delayed beyond the estimated delivery window, please contact us and we’ll help resolve it.


Undeliverable Packages & Address Errors

Please double-check your shipping address before placing your order.
If an order is returned to us due to an incorrect address, the customer is responsible for the re-shipping cost.


💬 Questions?

Email us at [ Support@ShuntiaSymonette.com ] and we’ll be happy to assist you with your order.